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Jobs or company...

Agency General Expense Management, Analyst

Salary undisclosed
Checking job availability...
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At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

The role involves supporting the management of the agency online gift shop redemption process for Agency Distribution division; ensuring the sourcing and restocking of both tangible and intangible reward items; and coordinating the fulfillment of rewards at both regional and national levels.

1. Contest and Campaign Reward Fulfillment (Nationwide and Regional):

  • Coordinate with requesters/point-of-contact (PIC) for reward fulfillment, including packing and distribution arrangements.
  • Verify and process courier payments against consignment notes (CN).

2. Gift Store Management and Redemption Fulfillment:

  • Issue blanket purchase orders (PO) for gift store items, maintaining a tracking record for repeat orders and full PO utilization.
  • Update the “Tracking Record” for high-value items sourced by HQ, including sunglasses, gift cards, e-vouchers, and other items. This includes handling packing, consignment note preparation, insurance, and delivery coordination.
  • Process purchase requests for packing materials (e.g., masking tape, markers) through Ariba and coordinate courier material requisitions.
  • Act as the liaison for managing returned parcels, coordinating redirection with the outsourcing company and Helpdesk.

3. Reporting and Inventory Management:

  • Prepare reports, including:
    • Monthly and year-to-date (YTD) redemption statistics.
    • Cost analysis (profit and loss).
    • Inventory tracking reports.
    • Agent coin deductions due to redirection.
    • Conduct system and physical stock inventory checks for HQ and outsourcing companies.
    • Manually issue confirmation orders for stock replenishment and new orders.

4. Fulfillment Coordination:

  • Consolidate daily order requests from the Helpdesk, encrypt files for secure communication, and share passwords as per company compliance.
  • Verify and process payments for courier and outsourcing fulfillment services.
  • Address queries from the Helpdesk and other departments.
  • Act as the primary liaison between outsourcing companies, vendors, and internal teams to ensure seamless fulfillment processes.

5. Process Improvement and Events Coordination:

  • Conduct monthly/quarterly sync-up sessions with fulfillment companies to address gaps, improve processes, and enhance communication.
  • Coordinate the ALPA Gift Store booth for major company events such as Mid-Year Congress, MDRT Day, National Business Kick-Off, and National Annual Awards Presentation.
  • Highlight and follow-up on system errors and recommend enhancements to the Helpdesk and Agency Technology team for continuous improvement.

Job Requirements:

  • Holds a Bachelor’s degree from a reputable university with at least 1 year of experience in the insurance industry.
  • Possesses a positive attitude and excels as a collaborative team player.
  • Proficient in Microsoft Office applications, including MS Excel, PowerPoint, Word, and Power BI.
  • Flexible and willing to work extended hours or weekends to meet critical deadlines.
  • Open to traveling to vendor offices for stock audits, branch visits, or participation in major events for ALPA Gift Store promotions.
  • Exceptional interpersonal and communication skills, with proficiency in written and verbal communication, and a strong ability to build connections and engage effectively with others.
  • Demonstrates strong attention to detail and a commitment to delivering high-quality results.
  • Highly efficient, organized, and capable of managing multiple deliverables effectively.

#LI-DNI

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.