Assistant Outlet Manager

Job description Primary Responsibilities Business Performance · Plan for outlet budget and review forecast on revenue and expenditure on monthly basic · Analyze and submit month-end reports and identify deviation from business plan goals · Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet · Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion · Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget Assistant Outlet Operation · Conduct departmental daily briefings to ensure that all pertinent information is well received by team members · Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards · Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service · Handle guests’ complaints and comments tactfully and efficiently · Handle all administration work pertaining to cashier/bar operation requirement and company’s policies · Maintain department communication logbook and updated notice board · Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests · Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations · Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features · Ensure that health, safety and security procedures are in place in the outlet · Attend all briefings, meetings and trainings as assigned by management · Perform proper handover and communication to the next shift · Assist other food & beverage outlets with their operations during peak times or when required Team Management · Interview, select and recruit outlet employees · Identify and develop team members with potential · Conduct performance review with the team · Constantly monitor team members’ appearance, attitude and degree of professionalism · Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business · Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service · Prepare payroll and gratuity reports · Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication Job Type: Full-time Schedule: Rotational shift Ability to commute/relocate: Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)