ADMIN CUSTOMER SERVICES (LARKIN)
Salary undisclosed
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Customer Support Executive Responsibilities: = Managing a team of representatives offering customer support. = Overseeing the customer service process. = Resolving customer complaints brought to your attention. = Creating policies and procedures. = Planning the training and standardization of service delivery. =Selecting and hiring new staff. = Monitoring the work of individual representatives and of the team. = Conducting quality assurance surveys with customers and providing feedback to the staff. = Possessing excellent product knowledge to enhance customer support. = Maintaining a pleasant working environment for your team. Customer Support Executive Requirements: = A Diploma or any related in administration or a related field. = A minimum of 3 years experience. = Excellent interpersonal and written and oral communication skills. = Ability to lead a team. = Knowledge of CRM systems. = Computer skills. = Knowledge of mediation and conflict resolution techniques is preferable.