![](https://resources.wobbjobs.com/jobs-malaysia/companies/3b0cc409-4964-4755-b523-884730351051/company_logo/original/5a509e07-7aa6-43e7-85d6-3d36c49a16cc-ngn%20malaysia.png)
Internship Trainee (IT Operations/ NOC)
- Internship, onsite
- Nevigate Global Network Sdn Bhd
- Kuala Lumpur, Malaysia
RM 800 - RM 1,000 / month
Checking job availability...
Original
Simplified
- Compile reference documentation for internal teams during handover;
- Perform fault analysis, classification, and troubleshooting of incidents through the support portal;
- Provide network circuits traffic monitoring and updates;
- Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);
- Liaise with customers to provide updates as per the agreed SLA;
- Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;
- To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.
- Perform customization of daily, weekly, and monthly reports.
- Perform shift work
- Other ad-hoc tasks related to network management and technical provisioning delivery;
- Provide onsite support if required.