Epicareer Might not Working Properly
Learn More

Internship Trainee (IT Operations/ NOC)

RM 800 - RM 1,000 / month

Checking job availability...

Original
Simplified
  • Compile reference documentation for internal teams during handover;
  • Perform fault analysis, classification, and troubleshooting of incidents through the support portal;
  • Provide network circuits traffic monitoring and updates;
  • Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);
  • Liaise with customers to provide updates as per the agreed SLA;
  • Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;
  • To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.
  • Perform customization of daily, weekly, and monthly reports.
  • Perform shift work
  • Other ad-hoc tasks related to network management and technical provisioning delivery;
  • Provide onsite support if required.