Travel Agency Manager

• Fully responsible for budgeting and implementation which includes a positive P & L. • Procure best deals with suppliers of ground services that meet individual market requirements. • Continuously source new businesses and service new business from existing and new market. • Oversee and manage the operational activities to support and provide an efficient service delivery for guests. • Understand the regulatory and compliance issues in relation to running the inbound activities. • Responsible for inbound activities (excursions, MICE and hotel reservations, transfers, visas etc.) • Responsible for local corporate sales to target the incentives and events. • Manage complete inbound operations and staff management. • Plan strategies to increase sales and achieve the set targets. • Produce monthly reports / updates. • Managing & exhibiting at selected trade shows. • Generate sales from all selected markets and achieve set targets. • Responsible to maintain inventory and the infrastructure. • Create and introduce new packages. • Maintain good relationship with all the local hoteliers and suppliers. • Responsible to contract with overseas agents, wholesalers and online systems. • Responsible for marketing inbound products locally and international. • Handle customer complaints, dealing with customer enquiries and aiming to meet their expectations. • Ensure smooth functioning of the inbound department. • Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance. • Ensure regular contact with clients and provide timely and efficient responses to all customer queries. • Contribute to a drive for excellence across the wider inbound sales & operations team and other departments.