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Call Centre Supervisor
RM 2,000 - RM 2,499 / Per Mon
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Responsibilities Coordinating the day-to-day activities of the department Preparing and assigning daily work schedules to the team members Ensuring that the team members adhere to the customer service guidelines and company policies Monitor customer service representatives’ performance and provide ongoing coaching and feedback Analyzing customer service reports and suggesting improvements Train and onboard new customer service representatives Ensure customer service representatives maintain a high level of customer service Directing any urgent or sensitive issues to the Management