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Customer Service Executive

  • Full Time, onsite
  • Asia Pacific Aircraft Component Services Sdn Bhd
  • Shah Alam, Malaysia
RM 3,500 - RM 3,999 / Per Mon

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• Correspondence with customers via telephone, electronics platform or face to face. • Response/Handle promptly to customer inquiries and resolve customer complaints. • Obtain and evaluate all relevant information to handle product and service inquiries. • Provide pricing and delivery information. • Set up new customer accounts and managing the account accordingly. • Process orders, forms, applications and requests. • Organize workflow to meet customer timeframes. • Direct requests an unresolved issue to the designated resource. • Keep records of customer interactions and transactions. • Maintain customer databases and follow up on customer interactions. • Communicate and coordinate with internal departments. • To perform any other duties as instructed by Superior/Management to achieve the Company goals/objectives.