Restaurant Manager (Operation)

Position: Restaurant Manager Industry: F&B Retail Location: Subang Jaya About the Job We are seeking an experienced and dynamic Restaurant Manager to oversee the daily operations of our establishment. This role is ideal for a professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The Restaurant Manager will be responsible for maintaining high standards of food quality, customer satisfaction, and staff performance. Job Responsibilities - Oversee the overall operations of the restaurant, including staffing, inventory, and customer service. - Train, supervise, and motivate restaurant staff to provide excellent service and maintain a positive work environment. - Create and enforce standard operating procedures to ensure efficient restaurant operations. - Monitor inventory levels and order supplies as needed, ensuring proper stock levels are maintained. - Collaborate with the kitchen staff to ensure timely preparation and delivery of meals, adhering to quality standards. - Address customer concerns and complaints promptly and find appropriate solutions to ensure customer satisfaction. - Implement marketing and promotional activities to attract new customers and increase revenue. - Monitor financial transactions, including cash handling, sales reports, and payroll, and ensure compliance with financial policies and procedures. - Conduct regular staff meetings to communicate updates, address issues, and promote teamwork. - Ensure compliance with health and safety regulations and maintain cleanliness and sanitation standards. Qualifications & Experiences Needed - Diploma or Degree in any related field. - Proven experience as a Restaurant Manager or in a similar role, demonstrating strong leadership and management skills. - In-depth knowledge of restaurant operations, including food and beverage preparation, customer service, and health and safety regulations - Proficient in using restaurant management software, point-of-sale systems, and other relevant technology. - Strong organizational and time management skills to prioritize tasks and meet deadlines. - Flexibility to work evenings, weekends, and holidays, as required in the restaurant industry. - Experience in managing multiple outlets, demonstrating the ability to oversee operations and ensure consistency across locations.