CUSTOMER RELATIONS & SOCIAL MEDIA ADMINISTRATOR

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organization and its customers. They manage data regarding customer satisfaction and report it. You MUST also be able to;- • MANAGE SUBSTANTIAL AMOUNTS OF INCOMING PHONE CALLS • CREATE & GENERATE, SALES LEADS • IDENTIFY AND ASSESS CUSTOMERS’ NEEDS TO ACHIEVE SATISFACTION • BUILD SUSTAINABLE RELATIONSHIPS AND TRUST WITH CUSTOMER ACCOUNTS THROUGH OPEN AND INTERACTIVE COMMUNICATION • PROVIDE ACCURATE, VALID AND COMPLETE INFORMATION BY USING THE RIGHT METHODS/TOOLS • MEET PERSONAL/CUSTOMER SERVICE TEAM SALES TARGETS AND CALL HANDLING QUOTAS • HANDLE CUSTOMER COMPLAINTS, PROVIDE APPROPRIATE SOLUTIONS AND ALTERNATIVES WITHIN THE TIME LIMITS; FOLLOW UP TO ENSURE RESOLUTION • KEEP RECORDS OF CUSTOMER INTERACTIONS, PROCESS CUSTOMER ACCOUNTS AND FILE DOCUMENTS • FOLLOW COMMUNICATION PROCEDURES, GUIDELINES AND POLICIES • TAKE THE EXTRA MILE TO ENGAGE CUSTOMERS • TO MAKE A REMINDER CALLS/ FOLLOW UP CALLS/ TO ALL OF COMPANY EXISTING AND NEW CUSTOMERS IN MAKING PURCHASES,AR MANAGEMENT AND EXECUTION AND PROVIDE THE DETAILS TO APPOINTED PEROPLE.