SCM & CUSTOMER SERVICE EXECUTIVE
Salary undisclosed
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1. Responsible for daily SCM & customer services duties. 2. Verifying orders, including customers' personal information and payment details. 3. Contacting customers by phone or email to answer queries and obtain missing information. 4. Supporting the sales department with other administrative tasks, if requested. 5. Resolving customer complaints brought to your attention. 6. Possessing excellent product knowledge to enhance customer support. 7. Monitor stock level for sales, sampling and provide monthly usage forecast. 8. Contact and purchase of goods, establish supply base and manage procurement process of optimal business result. 9. Implement purchasing strategies to support sales and marketing schedules. 10. Manage stock movement and ensure inventory is properly maintain and kept at optimal level. 11. Laise with forwarding agents/transports for custom clearance and deliveries. 12. Perform periodic stock count to ensure stock accuracy. 13. Responsible for the accurate receiving, storage, retrieval and distribution of goods to customers on a timely basis. 14. Any other that SCM & customer services duties assigned by the head of department and management from time to time.