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CUSTOMER SERVICE EXECUTIVE
Salary undisclosed
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• Deliver first-level customer service support promptly and effectively. • Handle customers’ inquiries, requests, and complaints related to services through various channels (telephone, WhatsApp, email, and other communication platforms) promptly and professionally. • Assist new clubs with account setup, onboarding processes, and feature demonstrations to ensure a seamless experience. • Plan and conduct live onboarding training sessions, Q&A sessions, webinars, and tutorials to enhance clients’ understanding of product features and benefits. • Consistently provide accurate, efficient, and high-quality service that drives exceptional customer satisfaction and loyalty. • Take ownership of customer issues, ensuring timely follow-up and resolution to maintain high service standards. • Ensure accurate, efficient, and high-quality service delivery that fosters exceptional customer satisfaction. • Perform and complete any ad hoc tasks assigned by the supervisor to gain exposure and develop additional skills. • Collaborate with internal teams, such as Sales and Marketing, to resolve complex client issues and ensure effective service recovery. • Gather and report customer feedback to contribute to the continuous improvement of D-Clix products and services. • Build and maintain strong, long-term customer relationships through personalized and attentive service. • Stay up to date with industry trends, product updates, and customer success best practices to continually improve service delivery.