HR Services Specialist
RM 4,000 - RM 5,000 / Per Mon
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- Demonstrating high proficiency in HR processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes end of employments, one-time payments, verification of employment and employee inquiries
- Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
- Providing customer service support
- Escalating complex queries to appropriate owner (inside or outside of HR)
- Monitoring team queue in the case management tool and self-assign cases as appropriate and log each query in the
- Have Diploma or Bachelor's degree in Human Resources or Social sciences background
- Have 1-2 years of experience in a corporate HR support or client services role (preferred)
- Be a customer focused with the ability to provide remote HR support via Global HR Centre
- Have ability to handle sensitive situations and maintain a high degree of confidentiality
- Have familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs
- Have working knowledge of service request management tools, MS Office, Workday, Neocase, SAP and other HR related tools
- Contract Duration: 12 months (2 months' probation)
- Salary: MYR 3,500.00 per month
- Other Allowances (Shift Allowance): MYR70.00 per day
- Rotation/Work Schedule: Monday – Friday / 8PM – 4AM
- Location: KL Office
- Salary: MYR 3,500.00 per month