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HR Services Specialist

  • Full Time, onsite
  • Agensi Pekerjaan Ideal Reliance Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 4,000 - RM 5,000 / Per Mon

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  • Demonstrating high proficiency in HR processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes end of employments, one-time payments, verification of employment and employee inquiries
  • Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
  • Providing customer service support
  • Escalating complex queries to appropriate owner (inside or outside of HR)
  • Monitoring team queue in the case management tool and self-assign cases as appropriate and log each query in the
  • Have Diploma or Bachelor's degree in Human Resources or Social sciences background
  • Have 1-2 years of experience in a corporate HR support or client services role (preferred)
  • Be a customer focused with the ability to provide remote HR support via Global HR Centre
  • Have ability to handle sensitive situations and maintain a high degree of confidentiality
  • Have familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs
  • Have working knowledge of service request management tools, MS Office, Workday, Neocase, SAP and other HR related tools
  • Contract Duration: 12 months (2 months' probation)
  • Salary: MYR 3,500.00 per month
  • Other Allowances (Shift Allowance): MYR70.00 per day
  • Rotation/Work Schedule: Monday – Friday / 8PM – 4AM
  • Location: KL Office