Customer Service Executive (Electronic)
RM 3,800 - RM 4,200 / Per Mon
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- Achieve a high level of customer service.
- Meet the monthly sales plan fulfillment as defined by management.
- Meet departmental benchmarks, including high gross profit, optimal stock turnover, and minimizing payment delays from customers.
- Generate quotations, RFQs, and web quotes.
- Process order entries, delivery notes, invoices, and credit notes.
- Handle rescheduling requests in accordance with company guidelines.
- Address customer complaints, including RMAs, delivery issues, and claims.
- Manage all customer-requested forms, agreements, and contracts.
- Ensure smooth and successful fulfillment of samples, catalogs, and marketing materials.
- Regularly generate benchmark and complaint reports.
- Participate in joint customer visits with the account owner as needed.
- Actively contribute to department meetings, including taking meeting minutes.
- Participate in company-organized stocktaking activities.
- Answer phone calls within the stipulated time frame.
- Perform any ad-hoc tasks as assigned.
- Minimum with Diploma in Business Administration with at least 2 - 3 years experiences in Electronic Industry preferred.
- Fluent and proficient in English both Writing & Speaking for day-to-day operations
- Good communication skills in English, Bahasa, and Mandarin
- Possess good customer service skills
- Material planning or related experience will be an advantage.
- Ability to work independently with persuasive, dynamic personality
- Motivated telephone marketing experience essential.
- Convenient working location
- Accessible by public transport
- Career growth opportunity