Epicareer Might not Working Properly
Learn More

Customer Service Executive (Electronic)

RM 3,800 - RM 4,200 / Per Mon

Checking job availability...

Original
Simplified
  • Achieve a high level of customer service.
  • Meet the monthly sales plan fulfillment as defined by management.
  • Meet departmental benchmarks, including high gross profit, optimal stock turnover, and minimizing payment delays from customers.
  • Generate quotations, RFQs, and web quotes.
  • Process order entries, delivery notes, invoices, and credit notes.
  • Handle rescheduling requests in accordance with company guidelines.
  • Address customer complaints, including RMAs, delivery issues, and claims.
  • Manage all customer-requested forms, agreements, and contracts.
  • Ensure smooth and successful fulfillment of samples, catalogs, and marketing materials.
  • Regularly generate benchmark and complaint reports.
  • Participate in joint customer visits with the account owner as needed.
  • Actively contribute to department meetings, including taking meeting minutes.
  • Participate in company-organized stocktaking activities.
  • Answer phone calls within the stipulated time frame.
  • Perform any ad-hoc tasks as assigned.
  • Minimum with Diploma in Business Administration with at least 2 - 3 years experiences in Electronic Industry preferred.
  • Fluent and proficient in English both Writing & Speaking for day-to-day operations
  • Good communication skills in English, Bahasa, and Mandarin
  • Possess good customer service skills
  • Material planning or related experience will be an advantage.
  • Ability to work independently with persuasive, dynamic personality
  • Motivated telephone marketing experience essential.
  • Convenient working location
  • Accessible by public transport
  • Career growth opportunity