Admin Executive

Customer Coaching & Support

• Act as the primary point of contact for students, parents, and staff, providing guidance and coaching throughout their educational experience.
• Offer personalized support, helping individuals set academic goals, navigate challenges, and achieve success.

Administrative Tasks

• Manage and respond to phone calls, emails, and in-person inquiries, ensuring all communication is handled in a timely and professional manner.
• Coordinate scheduling, prepare and organize documents, and assist with administrative operations as needed.
• Support the student enrollment process, provide assistance with course selection, registration, and tracking progress.
• Maintain accurate student records and ensure that all data is updated and securely managed.
• Provide training and resources for students and staff on academic tools, technology, and best practices for success.
• Facilitate workshops or individual coaching sessions as needed to support personal and professional development.
• Build and maintain strong relationships with students, parents, and staff, fostering an environment of trust and open communication.
• Address concerns and provide timely resolutions to enhance customer satisfaction.
• Assist in the planning and execution of school events, including parent-teacher conferences, open houses, and workshops, ensuring seamless operations and effective communication.
• Oversee the management of office supplies, educational materials, and other resources, ensuring that students and staff have access to the necessary tools to succeed.
• Work closely with faculty, staff, and leadership to implement initiatives, monitor student progress, and create a positive and cohesive learning environment.
• Maintain and update databases and student management systems.
• Provide technical support and guidance on educational tools and platforms, helping students and staff navigate the technology effectively

Requirements

• Achieve at least diploma certificate in admin or related education.
• Fresh graduates are welcomed, and relevant experience is considered a bonus!
• Experience in conflict resolution and customer relationship management.
• Proficiency in both English and Mandarin is highly desired.
• A deep passion for continuous learning and the ability to spread unconditional love to all.
• Excitement about being an integral part of our dynamic and supportive preschool team.
• Knowledge of educational processes and student needs, with a passion for helping individuals achieve their goals.

Skills needed

• Strong communication and interpersonal skills, with an emphasis on coaching, problem-solving, and customer service.
• Ability to work independently while collaborating with diverse teams.
• Organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in office software, student management systems, and communication tools.

Desired Characteristics

• Empathetic and approachable, with a genuine interest in helping others.
• Solution-oriented, with the ability to guide students through challenges.
• Proactive in identifying opportunities for improvement and personal development.

• EPF/SOCSO
• Annual leave
• Medical leave
• Growth opportunities
• Training provided
• Health insurance
• Work-life balance:
• Family vacations
• Team-building outings
• Annual dinner