Replacement Parts Business Market & Operations Lead
Description -
HP’s Replacement Parts Business (RPB) is part of the Lifecycle Services & Customer Support Organization. RPB is responsible for supplying spare parts to meet out of warranty commitments for HP products. It operates across markets, delivering parts in 112 countries and with Part Store e-commerce portals in 42 countries and in 12 languages. The RPB Organization manages this function end to end, including but not limited to: Sales, E-commerce, Portal, Catalog, Account Management, Parts Resellers, Pricing, Order Management, Marketing, Helpdesk, Delivery Performance Management.
Our main objectives are:
1) Drive supply chain simplification;
2) Improve the customer and partners experience;
3) Grow the business / revenue & margin
What a Replacement Parts Business Market & Operations Lead does at HP:
There are dual portfolios to this role:
1) Market Lead
- Remotely manage and grow Greater China's spare parts business
- Manage relationship with key stakeholders in Greater China (eg. Customer Support, Partners and Sales)
- Product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
- Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
- Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
- Collaborates with regions/WW regarding service and support planning, implementation and performance.
- Responsible for revenue and margin contribution of one solution or related set of services.
- Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
- Leads key business initiatives in support of operational or financial improvement
- Strong business acumen and understanding of Greater China's business tradition
- Fluent in Mandarin
- Able to read & write in Chinese
2) Operations Lead
- Lead an operations team of no more than 10 people
- Manages the day-to-day post sales operations, starting from lead-to-cash
- Leads and develops trade spare part workflow processes & tools
- Collaborates with regional stakeholders on the go-to-market strategy, service and support planning, implementation and performance
- Transforms repetitive manual operational process to automation
- Leads key business initiatives in support of operational or financial improvement
- Respond to escalations and queries from customers
Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.
Preferred Certifications
NA
Knowledge & Skills
• Agile Methodology
• Analytics
• Business Development
• Business Strategies
• Business To Business
• Customer Relationship Management
• Data Analysis
• Digital Marketing
• Go-to-Market Strategy
• Key Performance Indicators (KPIs)
• Market Research
• Marketing
• Marketing Strategies
• New Product Development
• Product Management
• Product Marketing
• Product Strategy
• Project Management
• Thought Leadership
• Value Propositions
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.
#Li-Post
Job -
ServicesSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s or your EEO rights as an applicant under the law, please click here: