Assistant Manager - Front Desk

We are seeking a highly organized and detail-oriented Assistant Manager – Front Desk to join our team. The ideal candidate will bring a fresh perspective and contribute to the overall growth and success of the hotel. RESPONSIBILITIES Front Desk Supervision: Lead, train, and manage the front desk team to ensure excellent guest service. Guest Services: Manage guest check-ins, check-outs, and resolve guest inquiries or complaints efficiently. Room Inspections: Perform surprise room inspections to ensure rooms meet hotel cleanliness and maintenance standards before guest check-in. Staff Scheduling: Ensure effective management of staff schedules to maintain seamless 24/7 front desk operations, proactively identifying and addressing potential staffing shortages to ensure uninterrupted service delivery. Inventory Control & Linen Management: Manage and ensure optimal inventory levels while minimizing wastage. Collaborate with housekeeping to maintain organized and clean linen storage. Maintenance Coordination: Work closely with the maintenance team to address any faulty conditions or equipment issues promptly, ensuring uninterrupted hotel operations and guest satisfaction. Emergency Handling: Effectively manage unforeseen situations, emergencies, or surprise events, ensuring guest satisfaction and safety. Night Audit, Reports & Cash Handling: Conduct night audits to ensure accurate financial records, review daily transactions, and compile detailed operational reports for management. Manage daily cash transactions and ensure proper cash handling procedures are followed. Continuous Improvement: Provide feedback to management regarding operational improvements and guest experience enhancements. Perform ad-hoc tasks as assigned by management. CANDIDATE QUALITIES - Educational requirement: Diploma & above - Working experience: Minimum 1-2 years of supervisory experience in front desk or customer service within the hospitality industry. - Strong leadership skills with the ability to motivate and manage front desk, housekeeping, and maintenance teams. - Strong organizational, time-management, and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to handle emergencies effectively, make decisions under pressure, remain tactful and vigilant in overseeing operations, ensuring attention to detail and proactive problem-solving. - Flexibility to work on weekends, holidays, and varying shifts as required. - Must willing to be based in Kluang, Johor - Salary will be commensurate with relevant work experience.