FOOD & BEVERAGES CAPTAIN

• Motivate and guide all service associates to maintain the excellent customer service skills. • Conduct training for associates. • Welcome all guests to the outlet, take accurate orders and offer recommendation and suggestions. • Serve all orders promptly with correct table settings. • Seek guest feedback regularly and share the feedback with F&B Supervisor and the culinary team. • Ensure room service orders are delivered accordingly. • Clear all soiled plates and tray left along the floors promptly upon request or based on pre-determined schedule. • Be sensitive towards special guest preference, eg : allergic to certain food, gluten-free, etc. Ensure these special requests are communicated accurately to the kitchen team. • Prepare take-way foods or picnic baskets upon request. • Well verse in food & beverage service sequence. • Familiar with food safety requirement (FSR) and Halal Certification hygiene standard. Be part of the Halal Committees and emphasize personal hygiene practices among the associates. • Conduct regular inventory of various operating equipment as per guidelines provided. • Ensure all produces made by service team are in accordance to standard recipe, including beverages, ice cream, etc. • Control the usage of all materials and supplies, to minimize wastages and costs. • Work closely with the kitchen team in ensuring highest food quality is produced for guests. • Assist kitchen team in checking for buffet replenishment. • Carry out cashiering duties including payment collection and postings for the outlet. Ensure sufficient cash float with various denominations is maintained. • Ensure all set up in the outlet is ready prior to the commencement of meal period. Provide special and personalize set up for special occasions, eg : honeymoon, anniversary, etc