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Research & Development Manager

Salary undisclosed

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Key Responsibilities: Market Research and Trend Analysis: Monitor industry trends, customer preferences, and competitor strategies. Conduct surveys, focus groups, and data analysis to identify emerging opportunities. Product and Service Development: Design and implement new hotel services, amenities, or experiences (e.g., wellness programs, tech-driven solutions, sustainability initiatives). Collaborate with departments (e.g., F&B, housekeeping, marketing) to innovate offerings. Technology Integration: Explore and implement cutting-edge technologies (e.g., AI, IoT, mobile apps) to enhance guest experiences and streamline operations. Evaluate software and hardware solutions for efficiency and cost-effectiveness. Sustainability and Innovation: Develop eco-friendly practices and sustainable initiatives to align with global trends and customer expectations. Research energy-saving technologies, waste reduction methods, and green certifications. Guest Experience Enhancement: Analyze guest feedback and reviews to identify areas for improvement. Create personalized experiences through data-driven insights. Collaboration and Training: Work closely with cross-functional teams to ensure seamless implementation of new ideas. Train staff on new processes, technologies, or services. Budget Management: Plan and manage the R&D budget, ensuring cost-effective solutions. Evaluate the ROI of new initiatives. Compliance and Standards: Ensure all new developments comply with industry regulations and safety standards.