Hotel Front Desk Receptionist

We are looking for a friendly, energetic, and professional Front Desk Receptionist to join our team. As the first point of contact for our guests, you will set the tone for their entire stay, making a lasting impression with your exceptional service. While relevant experience is a plus, we value character and personality above all, and are willing to provide on-the-job training to the right candidate. The ideal person is warm, approachable, and eager to create a positive experience for every guest. RESPONSIBILITIES - Guest Check-in and Check-out: Greet guests warmly, manage check-in and check-out processes, and ensure a seamless experience. Assign rooms according to guest preferences and handle room upgrades based on availability. - Phone and Email Handling: Answer phone calls and emails, providing accurate information or redirecting to appropriate departments as needed. - Payment Processing & Cash Handling: Process guest payments, including cash, credit, and other forms of payment. Handle security deposits with care and ensure proper cash handover during shift changes to prevent discrepancies. - Customer Service, Guest Complaints & Timely Reporting: Address guest inquiries and resolve complaints promptly and professionally. Report any issues, unusual incidents, or concerns to the hotel manager immediately to ensure timely action is taken. - Room Surprise Checks: Perform random room inspections to ensure cleanliness, proper amenities, and maintenance before guest check-ins. - Record Keeping: Maintain accurate guest records and handle any necessary administrative tasks related to reservations. - Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure guest needs are met efficiently. - Maintain Lobby Area: Ensure the front desk and lobby area remain clean, organized, and welcoming at all times. - Perform ad-hoc tasks as assigned by management. QUALITIES & OTHER INFO - Previous customer service or front desk experience is a plus, but not required. - Ability to quickly learn and adapt to our hotel management system. - Demonstrate the ability to handle emergency events, including managing difficult guests or situations. - Strong communication and problem-solving skills. - Vigilant and alert, with the ability to identify and act upon any suspicious or unauthorized activity. - Positive attitude, professional appearance, and a strong work ethic. - Flexibility to work various shifts, including weekends and holidays. - Must willing to be based in Kluang, Johor