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Operations Assistant Logistics Job summary: - 1 year of relevant work experience required for this role - Full time hours Looking for candidates who are available to work: - Any time - Working rights required for this role - This job requires an immediate start PRIMARY DUTIES AND RESPONSIBILITIES: - Handle customer inquiries, providing timely and accurate information regarding bookings, rates, and services. - Address customer concerns, issues and requirements during the booking ensuring a high level of customer satisfaction. - Open job entries in the Sovy system, inputting relevant details accurately. - Coordinate with planners to ensure efficient scheduling of jobs and update the system accordingly. - Create detailed and accurate cost sheets for each job entry, including all relevant charges and adhoc charges are included - Collaborate with different departments to gather cost-related information. - Ensure that quotations are available and updated in the system. - Work closely with the sales team to provide accurate quotation to customers. - Maintain regular communication with planners to stay updated on job status and changes. - Update customers promptly with truck/container details after planner updates in the Sovy system. - Close job entries in the Sovy system once all services are completed and verified. - Verify that all relevant details are accurately recorded before closure. - Close cost sheets after incorporating all applicable charges. - Generate invoices in the Sovy system, ensuring accuracy in billing details and closed (Send To) in sovy system. - Closed Job Entry in sovy system. - Ensure that the operations team submits an Incident Report (IR) in the event of any issues related to unfulfilled customer shipments or damages - Performs other related duties as assigned and ad-hoc tasks as per requested by Superior.