Risk Analyst

Job Description: 1. Manage end-to-end chargeback processes, including reviewing, investigating, and resolving chargeback claims in compliance with industry regulations and company policies. 2. Ensure accurate and thorough documentation of chargeback cases, maintaining detailed records of investigations and decisions. 3. Provide insights to management regarding areas for improvement in fraud prevention and chargeback reduction. 4. Communicate with customers to gather additional information, explain chargeback decisions, and address inquiries in a professional and customer-centric manner. 5. Provide support and guidance to customers on chargeback-related matters. 6. Investigate suspicious activities, conduct root cause analysis, and implement remedial actions for fraud incidents. 7. Prepare accurate reports on risk assessment findings, fraud incidents, and mitigation actions 8. Perform risk assessments to identify potential vulnerabilities and opportunities for improvement in our operations. 9. Collaborate with cross-functional teams to improve risk management policies and procedures. 10. Monitor and analyze transactional data to detect and prevent fraudulent activities and AML violations. 11. Assist in developing and delivering training programs to educate employees on risk awareness, fraud prevention, and compliance. 12. Ensure compliance with KYC/KYB requirements by performing customer due diligence and maintaining accurate records. 13. Stay up to date with the latest industry trends, emerging risks, and regulatory requirements to enhance risk management practices Requirements: - Understand English and able to follow instruction - Well knowledge of accessing computer - Advanced Knowledge of Microsoft Office - Having Chargeback knowledge - Having SQL skills - Bank background