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Customer Service Consultant March Intake Mandarin Speaker
Salary undisclosed
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Project: Financial Institution JOB REQUIREMENTS: -Minimum SPM/O-Level qualification, no experience required. -Good command of spoken and written Mandarin and English. -Able to work on public holidays, weekends and on rotational shifts. -Able to start immediately. -Malaysians only -Up to 50 years old. JOB DESCRIPTION: -Professionally Interact with customers via voice (end to end handling of calls) as part of inbound function to provide information and assistance. -Escalate complaints or requests to relevant departments if necessary. -Assist in course information, registration and payment fees. -Achieve productivity standards and goals while maintaining the highest level of customer service. -Undertake any other duties as-and-when assigned by the Management. - Meet individual (KPIs) and team goals.