Payable Escalation Specialist

• Deliver the processes in scope to the agreed business requirements. • Manage and respond to escalations related to procure to pay scope of activities for the respective countries. This includes handling internal/external queries, reconciling vendor statements of accounts etc. • Deliver the processes in scope to the agreed KPI requirements and support performance management. • Address and resolve queries and escalations from the countries on a timely basis with minimized financial risk. • Manage the performance of shared service centers on their delivery of daily activities. • Conduct assigned controls on a day-to-day basis, to create and store evidence as per Group/Division ICS policy. • Provide regular updates to their Team Lead on process completion and any escalations. • Support the Team Lead in performing root cause analysis and implement preventive controls for the identified escalations/process issues/ performance failure. • Regular engagement with country teams and shared services on inputs and outputs for the completion of common processes. • Provide input into the continuous improvement agenda by providing documented ideas to improve quality and efficiency. • Remain up to date and comply with relevant policies, controls, thresholds, and standard operating procedures, including support documentation on work instruction. • Support the Team Lead and Business Process Owners (process specialists) to embed process changes, improvements and address any gap. • Provide comprehensive training sessions for new joiners on accounting processes, procedures, and relevant systems. • Manage individual who reports to the role to deliver the processes for their respective countries and review their outputs to ensure accuracy and integrity including KPI deliverables. Requirements • Bachelor’s Degree in Accounting, Finance, or related field. • Minimum 3 years of experience in Procure to Pay/Account Payable processes. • Experience of client and vendor management and dispute resolution • Proven analytical skills, including the ability to analyze financial data, identify trends, and provide meaningful insights, are required. • Must be fluency in both English and Thai language.