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Customer Support- A

RM 3,000 - RM 3,499 / Per Mon

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§ Answer incoming calls in a timely manner § Resolving customers challenges and issue escalations effectively. Manage and resolve cases during the first call (First Call Resolution). § Beyond First Call Resolution cases, escalate them to technical level 2 or back-end support level 2 via email and/or escalation system, and follow up thereafter until closure. § Reviewing open cases from the Incident Management system and resolve them within the service level agreement (SLA). § Attending to cases escalated by client's through web portal and resolve them within SLA. § Log case in tool provided by Client on calls and email attended to track productivities.