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Technical Support Executive (Mandarin Speaker) - PJ Area

RM 3,100 - RM 4,600 / Per Mon

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  • Customer Assistance: Address general inquiries, provide billing support, and troubleshoot technical issues.
  • Enquiry Management: Handle product and service inquiries via calls or emails promptly and professionally, ensuring accurate information is provided to enhance customer experience.
  • Data Reporting: Provide statistics and information on the nature of calls, especially during call surges, new promotions, product launches, or technical outages.
  • Candidate must possess at least SPM. Have minimum of 1-year of customer service experience most welcome.
  • Required language(s): Mandarin & English. (Must be able to speak Mandarin to ensure smooth communication with end-user support).
  • Need to be a fast learner as we are a fast-paced company.
  • Great attention to details and excellent problem-solving skill.
  • Able to work in 24/7 Rotational Shift (5 day working 2 days off in a week).
  • EPF/SOSCO
  • Provided training.
  • Provided commission
  • Provided allowance.
  • Near to LRT Ara Damansara Station.
  • Annual leave & Sick leav e.