Technical Support Executive (Mandarin Speaker) - PJ Area
RM 3,100 - RM 4,600 / Per Mon
Checking job availability...
Original
Simplified
- Customer Assistance: Address general inquiries, provide billing support, and troubleshoot technical issues.
- Enquiry Management: Handle product and service inquiries via calls or emails promptly and professionally, ensuring accurate information is provided to enhance customer experience.
- Data Reporting: Provide statistics and information on the nature of calls, especially during call surges, new promotions, product launches, or technical outages.
- Enquiry Management: Handle product and service inquiries via calls or emails promptly and professionally, ensuring accurate information is provided to enhance customer experience.
- Candidate must possess at least SPM. Have minimum of 1-year of customer service experience most welcome.
- Required language(s): Mandarin & English. (Must be able to speak Mandarin to ensure smooth communication with end-user support).
- Need to be a fast learner as we are a fast-paced company.
- Great attention to details and excellent problem-solving skill.
- Able to work in 24/7 Rotational Shift (5 day working 2 days off in a week).
- EPF/SOSCO
- Provided training.
- Provided commission
- Provided allowance.
- Near to LRT Ara Damansara Station.
- Annual leave & Sick leav e.