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Customer Service Executive (Mandarin and Cantonese Speaker) (Jalan P. Ramlee KL)

RM 2,500 - RM 5,000 / Per Mon

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Job HighlightsComplimentary stays and staff rate at hotels of Shangri-La GroupBasic + allowances + incentives + bonusOn the job training (fresh graduates are welcome to apply) Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!How will you feel to be part of a brand known for setting hospitality standards and a career with one of the largest employers of Malaysia? Do you want to be associated with a globally diversified organization that operates with a set standard of values, ethics and work culture?Very importantly, are you keen to be part of a global contact centre servicing its own customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN! What will you learn and be part of?

  • Receive industry best training that will equip you with soft and technical skills for the role
  • Gain confidence in meeting and exceeding expectations of our global customers
  • Get comfortable in handling emails and calls and potentially chats
  • Be part of our multilingual sales-oriented service team supporting our customers on their reservations and loyalty program queries
  • The opportunity to work and grow in a diverse culture

What are we looking for?

  • SPM/STPM/diploma/degree holder preferably with at least 1 year experience in customer service, but fresh graduates are welcome to apply
  • Ability to converse and write in English and Cantonese
  • Pleasant personality with good communication skills
  • Experienced in Windows Operating Systems and typing
  • Positive attitude and a team player with a passion for delivering world class customer service
  • Willing to work in a shift environment (24/7 operations)
  • Ability to work under pressure to meet or exceed set performance standards
  • Open to candidates who are permitted to work in Malaysia only

What's in IT for You?

  • Free stay at any of our Hotels globally (one of a kind in the industry)
  • 5-Day work week (shift based)
  • Earn an attractive monthly salary up to RM5,000 including meal, shift, transport and language allowances
  • Discretionary performance-based bonus and incentives
  • Paid training and career development opportunities
  • SOCSO, EPF, EIS and medical insurance coverage
  • Annual preventive health screening