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Mandarin Technical Support Executive (Experience Require)
RM 3,100 - RM 4,000 / Per Mon
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- Customer Support: Act as the first point of contact for customers via inbound calls, live chat, and email.
- Troubleshooting: Diagnose, troubleshoot, and resolve technical issues efficiently.
- System Management: Manage databases and maintain system security.
- Feedback Analysis: Identify customer trends and provide suggestions for product improvement.
- Guidance & Resolution: Offer step-by-step assistance to ensure effective issue resolution.
- Troubleshooting: Diagnose, troubleshoot, and resolve technical issues efficiently.
- Minimum Qualification: SPM and above
- Experience: At least 1 year of customer service experience preferred
- Language Skills: Must be proficient in Mandarin & English (Mandarin required for seamless end-user support)
- Learning Ability: Must be a fast learner in a fast-paced environment
- Attention to Detail: Strong problem-solving skills and keen attention to detail
- Work Schedule: Rotational shifts (5 working days, 2 days off per week)
- Experience: At least 1 year of customer service experience preferred
- EPF & SOCSO Contributions
- Comprehensive Training Provided
- Commission & Allowances Available
- Convenient Location – Near LRT Ara Damansara Station
- 5-Day Work Week for Work-Life Balance
- Comprehensive Training Provided