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Mandarin Technical Support Executive (Experience Require)

RM 3,100 - RM 4,000 / Per Mon

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  • Customer Support: Act as the first point of contact for customers via inbound calls, live chat, and email.
  • Troubleshooting: Diagnose, troubleshoot, and resolve technical issues efficiently.
  • System Management: Manage databases and maintain system security.
  • Feedback Analysis: Identify customer trends and provide suggestions for product improvement.
  • Guidance & Resolution: Offer step-by-step assistance to ensure effective issue resolution.
  • Minimum Qualification: SPM and above
  • Experience: At least 1 year of customer service experience preferred
  • Language Skills: Must be proficient in Mandarin & English (Mandarin required for seamless end-user support)
  • Learning Ability: Must be a fast learner in a fast-paced environment
  • Attention to Detail: Strong problem-solving skills and keen attention to detail
  • Work Schedule: Rotational shifts (5 working days, 2 days off per week)
  • EPF & SOCSO Contributions
  • Comprehensive Training Provided
  • Commission & Allowances Available
  • Convenient Location – Near LRT Ara Damansara Station
  • 5-Day Work Week for Work-Life Balance