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IT Desk Customer Service (Mandarin Speaker)

RM 3,000 - RM 6,500 / month

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  • Assist developers with issues they encounter while performing their work
  • Triage/diagnose issues users run into, and provide a solution
  • Escalate issues up to the appropriate Developer team if out of scope
  • Search out and identify the underlying issues for developers
  • Spend time solving small to critical issues
  • Monitor our continuous integration and chase down breakage highlighted by automated testing.
  • Train new hires on tools and pipelines • Suggest ways to improve our efficiency • Contribute and improve internal documentation on tools and processes
  • Education must be with a relevant Degree.
  • Fresh graduate are welcome to apply.
  • Need to have some basic skill of IT
  • Assist developers with issues they encounter while performing their work
  • Triage/diagnose issues users run into, and provide a solution
  • Escalate issues up to the appropriate Developer team if out of scope
  • Search out and identify the underlying issues for developers
  • Spend time solving small to critical issues
  • Monitor our continuous integration and chase down breakage highlighted by automated testing.
  • Train new hires on tools and pipelines • Suggest ways to improve our efficiency • Contribute and improve internal documentation on tools and processes
  • Must be willing to work by shift (Morning, Noon & Night Shift)
  • ABLE TO READ AND WRITE MANDARIN IS A MUST
  • KWSP
  • SOCSO
  • Medical claim included
  • Annual and medical leave shall be in accordance with the prevailing Labour Law