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Quality and CI Lead

Salary undisclosed
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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Summary

You will manage business process quality and Quality Management System, field operation safety, LCS ISO 9001 certification maintenance and jointly driving the productivity (continuous improvement) in the 4 sub-regions: SPR, JPN, KOR, and SEA.

Report Line

You will report to QUALITY AND CI MANAGER, AP

Main Accountability

  • Promote business process compliance, implement Quality Gate Review, manage LCS Quality Management system, conduct internal quality audit, support management review meeting, support external audit.
  • Develop quality management skill in LCS organization such as conducting training and awareness program.
  • Support customer loyalty improvement, including supporting customer survey and customer complaint resolution.
  • Support continuous improvement plan, working with regional CI team and jointly driving the CI movements in the responsible sub-regions.
  • Support tracking RA product quality issue, especially for Product Safety Advisory, and support corresponding product warranty activities.
  • Support specific business requests relevant to QMS such as supporting process owners in building procedural documents.
  • Provide field operation safety leadership for project team and lead the implementation of HQ programs.
  • Support new quality programs through participation and engaging others. Champion new projects; act as a catalyst of change and stimulate others to change; pave the way for needed changes; implement programs.
  • Respond with urgency to internal/external customer needs and solve complex customer problems. Approach problem solving by keeping the needs of internal/external customers in the forefront.
  • Know and use business metrics relevant to your responsibilities and understand how it ties to the next level up.
  • Support LCS field operation employees with Pre-job Safety Assessment audits, Safety Plans and "Safety Straight Talks".
  • Support business team with customer questionnaires and general field operation safety related queries from customers.

Main Competency Requirement

Organizational Competencies

  • Collaboration
  • Lead Change
  • Add Value for Customers and Partners

Job Related Competencies

  • Experience in project management.
  • High level of expertise of quality management system.
  • Basic knowledge of automation products.
  • Experience in Industry & Application Knowledge.
  • Basic knowledge of measurement and calibration relevant to SSB engineering.
  • Basic level of data statistics and analysis skill.

Educational Qualifications/Work Experience

  • Bachelor's degree or above in Electric, Automation or Engineering field, or equivalent knowledge.
  • Typically, 3 or more years of related experience in a project-oriented environment.
  • Experienced in Quality Management System for ISO 9001 and EHS.

Internal Stakeholders

Project Manager, Lead Engineer, Quality Manager, CI team, Business Manager, EHS Manager.

The statements above describe the general responsibilities and expectations of the role but are not an exhaustive list of all tasks required.

At Rockwell Automation, we are dedicated to establishing a diverse, equitable and inclusive work environment where all employees experience trust and belonging so that they are enabled and inspired to make an impact. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.