Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Data Analytics

RM 3,400 - RM 4,100 / Per Mon
Checking job availability...
Original
Simplified

Data Collection and Reporting:

o Gather and analyze data within the call center operations.

o Prepare and maintain regular reports on key performance indicators (KPIs) such as call volume, average handle time, service level, agent performance, and customer satisfaction metrics.

Data Analysis:

o Analyze trends and patterns in call center data to provide insights and actionable recommendations for performance improvement.

o Conduct root cause analysis to identify areas for optimization and efficiency.

Collaboration:

o Work closely with management and operational teams to understand reporting needs and deliver insightful reports.

o Support team leaders and other stakeholders by providing data-driven insights to enhance decision making.

Process Improvement:

o Identify opportunities for enhancing data collection and reporting processes.

o Assist in implementing best practices for data reporting and visualization.

Technical Skills:

o Utilize data analysis tools and software (such as Excel, SQL, Tableau, or Power BI) to create informative reports and dashboards.

o Ensure the accuracy and integrity of data used in reporting.

• Previous experience in data analysis or reporting, ideally in a call center or customer service environment.

• University education or diploma preferably in related field.

• Strong analytical and problem-solving skills with exceptional attention to detail.

• Proficiency in data analysis and visualization tools.

• Excellent communication and presentation skills, with the ability to convey complex data in a clear and concise manner.

• Self-motivated and able to work independently as well as part of a team.

• Adaptable to changing business needs and priorities.

• Eager to learn and implement new reporting technologies and methodologies.

• Proficiency in Microsoft Office Suite, particularly PowerPoint & Excel.

• Remuneration package:

- Basic: RM3,000 – RM3,500

- Attendance allowance: RM100

- KPI incentive: RM300 - RM500

*Note: Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process

• Annual salary increment & performance bonus

• Medical & hospitalization benefits

• EPF, SOCSO and EIS covered

• Working hours:

- 10:30 AM – 7:30 PM

- Monday – Friday

*Note: Working hours are subject to change based on business and operational requirements.

• External training will be provided and potential career progression opportunities

• Working location:

- E-7-1, Megan Avenue 1, No. 189, Jalan Tun Razak, 50400 Kuala Lumpur

- Nearby Ampang Park LRT and MRT station (within 5-minute walking distance)