Customer Service Officers

Essential Functions/Core Responsibilities: • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. • Maintain basic knowledge of client products and/or services. • Prepare complete and accurate work including appropriately notating accounts as required. • Participate in activities designed to improve customer satisfaction and business performance. • Offer additional products and/or services. • Track, document and retrieve information in call tracking database. • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Candidate Profile • Degree and above. • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge: Must play Genshin Impact • Ability to effectively communicate, both written and verbally in Thai or Vietnamese (a must) • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly. • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently. • Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. • Ability to rotate shifts, as needed. • Based on location and/or program, additional experience/skills may be required