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1. Sales & Marketing:
- Develop Competitive Pitching Proposals:
- Create compelling and competitive proposals tailored to client needs, showcasing the unique value of our services.
- Conduct market research and competitor analysis to inform proposal strategies and ensure they stand out.
- Proactively Propose New Ideas:
- Stay informed about industry trends and client business goals to proactively suggest innovative ideas and strategies.
- Present new digital solutions and marketing strategies to clients that align with their objectives and drive business growth.
- Collaborate with the creative and technical teams to develop concepts that resonate with the target audience.
2. Client Satisfaction:
- Client Servicing and Communication:
- Serve as the primary point of contact for clients, ensuring clear, consistent, and professional communication.
- Understand client needs and expectations, and translate them into actionable tasks for the internal team.
- Provide regular updates to clients on project status, addressing any concerns or questions promptly.
- Managing and Coordination:
- Coordinate between clients and internal teams to ensure seamless project execution, meeting all deadlines and deliverables.
- Manage client feedback effectively, ensuring it is communicated and integrated into ongoing projects.
- Organise and lead client meetings, both in-person and virtual, to discuss project progress, results, and future strategies.
3. Project & Task Management:
- Lead Website Project Development:
- Oversee the planning, execution, and delivery of website projects, ensuring they meet client specifications and deadlines.
- Work closely with the web development & maintenance team to ensure all technical aspects are managed efficiently.
- Conduct quality assurance checks on website projects to ensure they meet the highest standards before delivery.
- Content Updates and Management:
- Manage and coordinate content updates for client websites, ensuring accuracy, timeliness, and relevance.
- Work with the content team to ensure all updates are aligned with the client’s brand voice and strategic goals.
- Monitor website performance and suggest improvements based on user experience and analytics data.
- Task Coordination:
- Assign tasks to appropriate team members, monitor progress, and ensure timely completion.
- Use project management tools to track tasks, timelines, and deliverables, keeping all stakeholders informed.
- Identify and mitigate potential project risks, ensuring smooth and efficient project workflows.