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Software Support Internship

Salary undisclosed

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  • Handle software-related requests for assistance (problems)
  • Takes and manages requests that come in by phone, email or through the support ticketing
  • Troubleshoot software and identify root causes of software problems
  • Analyze software related issues and propose solutions
  • Fix software problems and test (verify) solutions prior to implementing them
  • Obtain and log customer feedback for the purpose of process improvement
  • Document software support activities thoroughly, accurately, and in a timely manner