Customer Service Executive
Customer Service Executive Job Responsibilities
Process sales information from the sales team and arrangement for installation.
Ensure customer user accounts and devices are set up accordingly.
Arrange with customers for product and service usage training via onsite or
online meeting.
Serves customers by providing product and service information and resolving
product and service problems.
Resolves product or service problems by clarifying the customer’s complaint,
determining the cause of the problem, selecting and explaining the best solution
to solve the problem, expediting correction or adjustment, and following up to
ensure resolution.
Report to management on any hardware issues, software bugs detected for
further investigation.
Recommends potential improvements on products or services to management
by collecting customer information, feedback and analyzing customer needs.
Attracts potential customers/sales by answering product and service questions
and suggesting information about other products and services.
Prepares product or service reports by collecting and analyzing customer
information.
Maintains customer records by updating account information.
Maintains and keeps the customer vehicle information database updated.
Contributes to team effort by accomplishing related results as needed.
Other Tasks
- Stock Inventory Management
- Bookkeeping (Claims Process)
- Faulty Device Report Writing
- Delivery Order & Invoice Filling (Hardcopy)
- Installation Document Filling + with Pictures
Working Culture
- Objective Key Result (OKR)