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Field Service Technician (Shah Alam Branch)

RM 3,000 - RM 3,500 / Per Mon

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    We are looking for a Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

    Responsibilities:

  • Provide technical support and service barcode equipments (printer & scanner) at customer site.
  • Manage all on-site installation, repair, maintenance and test tasks.
  • Diagnose errors or technical problems and determine proper solutions.
  • Comprehend customer requirements and make appropriate recommendations /briefings.
  • Build positive relationships with customers.
  • Produce timely and detailed service reports.
  • Propose the Service Contract.
  • Do & submit quotation to customers.
  • Gather information competitor (Label, ribbon & printer) & old SATO printer model

  • Candidate must possess at least Diploma / Bachelor’s Degree in Electrical / Electronic or equivalent.
  • Must be able to work independently with little supervision.
  • Strong service orientation.
  • Good analytical, troubleshooting and communication skills; both verbally and in writing.
  • Possess own transport.