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Field Service Technician (Shah Alam Branch)
RM 3,000 - RM 3,500 / Per Mon
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- Provide technical support and service barcode equipments (printer & scanner) at customer site.
- Manage all on-site installation, repair, maintenance and test tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Comprehend customer requirements and make appropriate recommendations /briefings.
- Build positive relationships with customers.
- Produce timely and detailed service reports.
- Propose the Service Contract.
- Do & submit quotation to customers.
- Gather information competitor (Label, ribbon & printer) & old SATO printer model
We are looking for a Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Responsibilities:
- Candidate must possess at least Diploma / Bachelor’s Degree in Electrical / Electronic or equivalent.
- Must be able to work independently with little supervision.
- Strong service orientation.
- Good analytical, troubleshooting and communication skills; both verbally and in writing.
- Possess own transport.