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- Respond to customer inquiries through online chat, phone, email, and other channels, providing excellent customer service.
- Handle customer order issues, including refunds, exchanges, and returns.
- Assist customers with product selection, provide product information, and resolve any purchasing-related questions.
- Track customer feedback, collect and report customer needs, and provide suggestions for improvement.
- Support the team in daily operations related to customer service, ensuring customer satisfaction.
- Handle customer complaints, provide effective solutions, and minimize negative impact.
- Collaborate with other departments to improve overall operational efficiency and customer experience.
- Education: Minimum SPM level. Experience in customer service is a plus.
- Language: Fluent in Mandarin (both spoken and written) with basic English communication skills.
Skills:
- Proficient in computer operations, including Microsoft Office, social media platforms, and e-commerce systems.
- Strong communication skills and a team player, with the ability to patiently and efficiently resolve customer issues.
- Ability to stay calm and handle urgent situations effectively.
Experience:
- No experience required, training will be provided. Preference given to those with customer service or live-streaming industry experience.
- Ability to handle customer complaints and provide solutions.
- Fresh graduate are welcome to apply
Personal Traits:
- Excellent customer service attitude, attention to detail, and strong sense of responsibility.
- Proactive, team-oriented, and eager to learn and improve personal skills.
- Public Holidays
- Annual Leave
- Sick Leave
- Maternity Leave
- Team Building Activities
- Company Gathering
- Festive Red Packets
- EPF (Employees' Provident Fund)
- SOCSO (Social Security Organization)
- EIS (Employment Insurance Scheme)
- Training Courses
- Staff's Discounts
- Etc.