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Customer Service

RM 1,700 - RM 2,300 / Per Mon

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  • Respond to customer inquiries through online chat, phone, email, and other channels, providing excellent customer service.
  • Handle customer order issues, including refunds, exchanges, and returns.
  • Assist customers with product selection, provide product information, and resolve any purchasing-related questions.
  • Track customer feedback, collect and report customer needs, and provide suggestions for improvement.
  • Support the team in daily operations related to customer service, ensuring customer satisfaction.
  • Handle customer complaints, provide effective solutions, and minimize negative impact.
  • Collaborate with other departments to improve overall operational efficiency and customer experience.
  • Education: Minimum SPM level. Experience in customer service is a plus.
  • Language: Fluent in Mandarin (both spoken and written) with basic English communication skills.

Skills:

  • Proficient in computer operations, including Microsoft Office, social media platforms, and e-commerce systems.
  • Strong communication skills and a team player, with the ability to patiently and efficiently resolve customer issues.
  • Ability to stay calm and handle urgent situations effectively.

Experience:

  • No experience required, training will be provided. Preference given to those with customer service or live-streaming industry experience.
  • Ability to handle customer complaints and provide solutions.
  • Fresh graduate are welcome to apply

Personal Traits:

  • Excellent customer service attitude, attention to detail, and strong sense of responsibility.
  • Proactive, team-oriented, and eager to learn and improve personal skills.
  • Public Holidays
  • Annual Leave
  • Sick Leave
  • Maternity Leave
  • Team Building Activities
  • Company Gathering
  • Festive Red Packets
  • EPF (Employees' Provident Fund)
  • SOCSO (Social Security Organization)
  • EIS (Employment Insurance Scheme)
  • Training Courses
  • Staff's Discounts
  • Etc.