Epicareer Might not Working Properly
Learn More

中文 / 粤语客服 Mandarin / Cantonese Customer Service Officer

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 3,400 - RM 4,100 / Per Mon

Checking job availability...

Original
Simplified

1. Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.

2. Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.

3.Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.

4.Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.

5.Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.

6. Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.

  • Educational Background: Possess at least Diploma and above, in any field. SPM graduates are also welcome to apply.
  • Experience: Minimum 6 months of experience in call centre customer service is highly preferred. However candidates without relevant experience and but with strong willingness to learn are also encouraged to apply.
  • Skills:o Excellent Communication: Proficient in verbal and written communication in English and Malay; proficiency in Chinese is a plus.o Strong Problem-Solving: Ability to effectively address and resolve customer issues.o Calm Under Pressure: Maintains professionalism and composure in challenging situations.o Detail-Oriented: Meticulous with attention to detail and a commitment to continuous learning.

• Annual Leave Entitlement

• EPF/SOCSO/EIS

• 5 days a week

  • No night shift (depends on project)