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中文 / 粤语客服 Mandarin / Cantonese Customer Service Officer
1. Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels. 2. Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention. 3.Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution. 4.Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information. 5.Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols. 6. Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.
- Educational Background: Possess at least Diploma and above, in any field. SPM graduates are also welcome to apply.
- Experience: Minimum 6 months of experience in call centre customer service is highly preferred. However candidates without relevant experience and but with strong willingness to learn are also encouraged to apply.
- Skills:o Excellent Communication: Proficient in verbal and written communication in English and Malay; proficiency in Chinese is a plus.o Strong Problem-Solving: Ability to effectively address and resolve customer issues.o Calm Under Pressure: Maintains professionalism and composure in challenging situations.o Detail-Oriented: Meticulous with attention to detail and a commitment to continuous learning.
- Experience: Minimum 6 months of experience in call centre customer service is highly preferred. However candidates without relevant experience and but with strong willingness to learn are also encouraged to apply.
• Annual Leave Entitlement
• EPF/SOCSO/EIS
• 5 days a week
- No night shift (depends on project)