Customer Care Administrator RM2100 (Hybrid) (Bkt Damansara)
RM 2,000 - RM 2,499 / Per Mon
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Position : Customer Care Administrator (Inbound) Reporting To : Assistant Manager - Customer Care Department : Customer Care Salary: RM2,100.00 Phone Credit: RM100 (transferred directly into staff dealer app) Term: 6 months fixed term contract (Further renewable for another 6 months before converting to permanent) Leave: Earned 1 day leave per month Working Hours: 8.00am-5.00pm, 1.00pm-10.00pm Responsibilities • Handle all inbound calls. • Provide assistance through Live Chat support. • Reply promptly to Customer's Emails. • Follow up with customer's support requests through Web or Self-Care in a timely manner from general inquiry to technical assistance. • Escalate the customer's issues to higher level or respective department whenever necessary. • Maintaining high standard of professionalism, quality and discipline at all time and adhering to assigned schedule • To undertake any task or assignment as may be assigned to you by your immediate superior or Management from time-to-time. Requirements • Required language(s): English, Bahasa Malaysia. Those who can also communicate in Mandarin will be an added advantage. • Some experience specializing in Customer Service would be ideal. • Applicants must be willing to work in Bukit Damansara, Kuala Lumpur and able to commute following the shift timings. • Possess great attitude and good problem-solving skills. • Exuberates confidence and is a fast leaner. • Possess excellent communication and interpersonal skills. • Ability to multitask. • Must be able to work on shift over different hours/days.