Supervisor (Elmina Lakeside Mall, Sungai Buloh)

Key Responsibilities: Supervision and Leadership: • Assist in the supervision and guidance of front-of-house and back-of-house staff. • Support in training and onboarding new team members. • Collaborate with the supervisor and management to maintain a positive and productive work environment. Customer Service: • Ensure excellent customer service by assisting in the resolution of customer complaints and concerns. • Monitor and maintain service standards to meet or exceed customer expectations. Operations Management: • Assist in the planning and execution of daily operations, including opening and closing procedures. • Oversee inventory management, including ordering, receiving, and stock rotation. • Collaborate with suppliers to ensure timely and accurate deliveries. Quality Control: • Monitor food and beverage preparation to maintain quality and consistency. • Conduct regular inspections to ensure adherence to hygiene and safety standards. • Implement and maintain quality control procedures. Team Collaboration: • Foster a positive and collaborative team environment. • Work closely with other departments to ensure seamless operations. • Assist in scheduling and managing staff shifts effectively. Financial Management: • Support in budget management and cost control initiatives. • Assist in analyzing financial reports and implementing strategies to improve profitability. Compliance and Regulations: • Ensure compliance with health and safety regulations. • Stay updated on industry trends and regulations, implementing changes as necessary. Event Coordination: • Assist in planning and executing special events, promotions, and themed nights. • Collaborate with marketing teams to drive sales and customer engagement. As a Commis, you will play a crucial role in supporting the kitchen team in the preparation and production of high-quality dishes. Your responsibilities will include assisting in the cooking and presentation of menu items, maintaining a clean and organized work environment, and collaborating with other kitchen staff to ensure smooth operations. Job Requirements: -At least SPM completed -Min 1-2 years experiences in baker/commis -Fluent in basic English The Supervisor is responsible for assisting in coordinating and overseeing day-to-day activities, ensuring exceptional customer service, and maintaining high standards of quality in food and beverage offerings.