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Customer Service Administrator
Salary undisclosed
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Job description Respond to customer inquiries via phone, messenger, and chat in a timely and professional manner. Maintain accurate records of customer interactions and transactions in our database. Assist customers with order processing, product information, and issue resolution. Collaborate with other departments to resolve customer complaints and provide solutions. Prepare reports on customer feedback and service metrics. Provide administrative support, including data entry, scheduling, and documentation management. Continuously seek ways to improve processes and enhance customer satisfaction.