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Connectivity Technical Relations Manager

  • Full Time, onsite
  • Adecco Staffing & Outsourcing Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 10,000 - RM 12,999 / Per Mon

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In this Role, the incumbent will handle: Internal Technical Response • Provide the first technical response and feedback to the local team for system connectivity related concerns • Identify possible causes and take care of individual and/or basic issues • Forward any universal issues to regional or global headquarters with accurate and complete description of the cases for long term solution if needed Partner Integrations / Technical Engagement Management • Perform end to end testing with partner system connectivity. • Provide API integration and testing support, both internally and externally • Create and maintain accurate integration documentation for new integration, enhancement and migration • Work with internal teams and partners to analyze/troubleshoot integration and operation issues • Assist with Pilot/Beta process, acting as the liaison between Client/Support and Partner Requirements: • Minimum 8 years’ experience working in a technical role, preferably in the hospitality connectivity space. • Experience in the hotel reservation systems is a plus. Knowledge of CRS, PMS, and any other hotel distribution systems and API Languages (XML) is an advantage. • Great communicator with strong learning ability and desire to take ownership of the system. • Strong stakeholder management across both technical and commercial teams. • Able to multitask, prioritize and escalate issues when necessary.