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Customer Service Executive
RM 3,000 - RM 4,500 / month
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- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer request, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- To ensure service is satisfactory to customers
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Candidate must possess at least a Diploma or Degree in any field.
- 1 year experience in sale/retail operations/customer servie/chat online is an added advantage
- Fresh graduates are encouraged to apply
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work with minimal guidance
- Medical Claim
- Annual Leave
- Near to Public Transport (Seputeh KTM Station)
- EPF
- SOCSO