Epicareer Might not Working Properly
Learn More

Customer Experience Support (PT)

  • Part Time, onsite
  • Nandos Chickenland Malaysia Sdn Bhd
  • Petaling Jaya, Malaysia
RM 15 - RM 15 / hour

Checking job availability...

Original
Simplified
  • Respond promptly to customer enquiries via Zendesk from various channels such as social media, email and mobile app contact us form.
  • Escalate serious complaints or complex issues as needed.
  • Collaborate with colleagues or managers to find best resolutions and essentially finding ways to wow the customer during the contact points.
  • Assist customers with troubleshooting, orders, payments, and account-related matters.
  • Handle gift voucher requests and processing.
  • Gather and share customer feedback for product and service enhancement, suggesting process improvements when applicable.
  • Diploma or Degree in any field.
  • Those with previous experience in a customer service role are welcomed.
  • Fresh grads with positive attitude, a self-starter and always interested in learning are welcomed too.
  • Fluent English with excellent communication skills, both written and verbal.
  • Ability to determine customer needs, empathize with and prioritize needs, while able to provide appropriate solutions and setting expectations with customers.
  • Exude patience and ownership with each customer.
  • Experience with Zendesk or similar ticketing system is highly advantageous.
  • Weekend shifts required.
  • Work From Home (WFH), offers remote work flexibility, with occasional in-office attendance required as needed
  • Staff Meal Card RM250/month
  • Overtime* and Public Holiday*