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Service Advisor - Cantonese Speaker (George Town) No Midnight Shift
RM 3,000 - RM 3,500 / month
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- Experience in customer facing environments (phone, chat, in person, etc.) interaction in somecapacity (can include volunteer work, or project work while in school)
- Demonstrates passion for customer service, ownership of the customer experience anddetermination to deliver a comprehensive resolution
- Obsesses over the customer experience and constantly strives to exceed their expectations
- Able to communicate clearly and effectively, both written and verbal in Cantonese and English
- Able to effectively tailor communication and style to differing audiences and read verbal andnon-verbal cues
- Approaches problems flexibly and is able to adapt and modify approach withoutcompromising outcome
- Providing a high caliber Customer interaction as measured by Client’s call quality reports, callaudits, and customer satisfaction survey;
- Presenting to the public a strong working expertise in all Client Supported Products (now andin the future) as measured by Client’s call quality reports, call audits, and customer satisfactionsurvey scores;
- Ensuring innovation and quality in all Customer interactions as measured by Client’s call qualityreports and customer satisfaction survey;
- Capturing all required data elements in Client’s internal Online Store and other systems ofrecord as required by the Client's training and operational procedures;
- Maintaining a general awareness of Client’s strengths in the industry; and
- Assisting Customers by answering queries relating to their order status, changes and deliverytimeframes.
- Fresh graduates are welcome with SPM and above
- Language Required: Cantonese & English
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Professional and/or personal technical troubleshooting experience
- Mobile Operating System, Smartphone, Tablet, PC or laptop experience
- Deep curiosity for understanding technology, passion for learning more and sharingknowledge with others
- Uses analytical skills to isolate and resolve complex technical issues through appropriatetroubleshooting methodology
- Confident navigating through multiple systems and tools to research, comprehend and deliversolutions to customer in real time
- Able to self manage and work independently in a fast-paced and highly-demandingenvironment
- Language Allowance RM300
- Training provided
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)