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Customer Service Officer (Mandarin Speaker)
RM 3,000 - RM 4,500 / month
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- Respond to customer inquiries via phone and email in a timely and professional manner.
- Provide accurate product and service information to customers.
- Resolve customer issues, complaints, and concerns efficiently.
- Maintain detailed and updated records of customer interactions.
- Follow communication guidelines and standard operating procedures.
- Work closely with other departments to address customer needs.
- Meet personal and team targets for service quality and efficiency.
Requirements:
- High school diploma or equivalent certificate.
- Previous experience in customer service or call center environment is preferred.
- Strong verbal and written communication skills in English and Mandarin.
- Ability to work in a fast-paced environment and handle high call volumes.
- Good problem-solving and conflict-resolution skills.
- Familiarity with customer service software and tools (e.g., CRM systems).
- Strong attention to detail and ability to multitask.
Working Hours:
- Monday to Friday: 8:00 AM – 5:00 PM
- Alternate Saturdays: 8:00 AM – 12:00 PM
- EPF/SOCSO
- Annual leave
- Medical leave
- Health and wellness benefits, including medical coverage.
- Performance-based incentives.
- Overtime pays
- Career development opportunities
- Training, workshops, and certifications.
- Team-building activities
- Company-sponsored social events.
- On-site facilities such as a break room, pantry, and recreational areas.
- Recognition programs for top performers and employee achievements.