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Customer Relationship Management (Crm) Executive

RM 3,000 - RM 3,600 / month

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Customer Support & Engagement

  • Assist customers with inquiries, product support, and warranty claims for COROS watches.
  • Respond to messages via email and Whatsapp.
  • Maintain customer records and ensure a great customer experience.

    Marketing & CRM Management

    • Manage customer data and create loyalty programs.
    • Work with the marketing team to improve customer engagement.
    • Provide feedback and insights to improve services.

      Why Join Us?

      • Be part of a growing sports and running community.
      • Work closely with an international brand (COROS).
      • Fun and active work environment with career growth opportunities.

PANGU RUNNING is a sports retailer specializing in performance gear, including COROS Wearables. We are passionate about providing the best products and support for athletes.

Job Overview

We are looking for a CRM Executive to manage customer relationships, provide product support, and enhance customer satisfaction for COROS users. You will handle customer inquiries, warranty claims, and ensure smooth after-sales service.

Requirements

  • Passion for running, fitness, and sports tech.
  • At least 1 year of experience in customer service or CRM (sports industry is a bonus).
  • Strong communication skills (English & Bahasa Malaysia; Mandarin is a plus).
  • Basic knowledge of CRM tools and data management.

  • EPF
  • SOCSO
  • MEDICAL CLAIM
  • ANNUAL LEAVE & MEDICAL LEAVE
  • 5 WORKING DAYS