KEY RESPONSIBILITIES
Retail Operations:
Greet customers and provide personalised assistance to help them find products and services suitable for their cats, educate customers on product benefits and usage
Maintain an organised, clean, and visually appealing retail space
Stock shelves, monitor inventory level, and communicate restocking needs
Operate the cash register and handle transactions accurately
Upsell and recommend complementary products to enhance the customer’s experience
Address customer inquiries and resolve complaints promptly and professionally
Manage online store and marketplace platforms
Content Creation:
Develop engaging and creative content for social media platforms to promote products, servces and in-store activities
Capture high quality photos and videos of products, displays, and store events
Collaborate with the marketing team to develop monthly content calendars
Monitor and respond to comments and messages on social media to foster engagement
Stay updated on social media trends and incorporate them into content strategies
- Fluent in English, Bahasa Malaysia, Korean or Japanese is an advantage
- Capable to create content for social media
- Outgoing personality - friendly, bubbly and helpful
- Can work independently or a team player when the need arises
- Meticulous and fast paced
- Work satisfaction to have new ideas gain fruition
- See progress in career reflected in company's growth
- Bonus based on KPI