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Executive Housekeeper

RM 6,000 - RM 8,000 / month

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Housekeeping Management

  • Supervise the overall cleanliness, organization, and presentation of the hotel, ensuring all guest rooms and public areas meet the company’s quality standards.
  • Assign and monitor daily tasks for housekeeping supervisors and staff, conducting regular briefings to ensure efficient operations.

    Budgeting and Inventory Control

    • Develop and manage the housekeeping department’s annual budget.
    • Maintain appropriate stock levels of guest supplies, linens, uniforms, and cleaning materials. Coordinate inventory management with the Accounts and General Store teams.

      Procedure Development and Training

      • Create and implement housekeeping procedures to improve efficiency and maintain high standards.
      • Organize on-the-job training for housekeeping staff, regularly assessing performance and training outcomes. Participate in recruitment efforts for new team members and approve the department’s Functional Manual.

        Guest Relations Management

        • Handle and resolve guest complaints in a timely and professional manner. Ensure immediate response to guest requests.
        • Oversee the lost-and-found department, verifying recovered items and coordinating return with rightful owners.

          Maintenance Coordination and Cleaning Schedules

          • Collaborate with the maintenance department to schedule preventive maintenance for guest rooms and public areas.
          • Plan and supervise cleaning schedules for carpets, upholstery, drapes, and public spaces, including overseeing deep cleaning projects.

  • Possess at least a bachelor's degree or diploma in hotel management or a related field.
  • At least 8 to 10 years of relevant experience in housekeeping, with at least 2 to 3 years in a managerial role.
  • Having pre-opening experience is an advantage.
  • Proficient in English and Malay, with excellent verbal and written communication skills for effective interaction with different stakeholders and guests.
  • In-depth operational and technical knowledge of housekeeping procedures and standards.
  • Accommodation
  • Meals Provided
  • Insurance (medical and personal accident) and outpatient claim
  • Annual Bonus
  • EPF/SOCSO/SIP
  • Training provided
  • Annual Leave
  • Medical Leave
  • Hospitalization Leave
  • Maternity Leave
  • Paternity Leave