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Retail Operation Manager
RM 7,000 - RM 8,000 / month
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Operation
- Overseeing our stores, mentoring, and directing strategies for success to drive sales
- Developing sound strategies with insightful analysis of customers’ behaviors, competitive landscape, competitors’ offerings and market trends to increase market share
- Evaluating data related to sales, promotions,competitors, and client feedback, to achieve stretched targets and driving business growth
- Setting high SOP for the daily operations and ensure all are implemented well at all shop levels.
- Optimizing store layout to facilitate enhanced shopping experiences for customers while maximizing sales
People Management
- Developing and implementing strategies to build a robust succession bench for Store Managers
- Collaborating with HR to design and implement incentive programs aimed at driving sales performance and motivating retail teams
- Being a strong advocate for training programs to enhance employee skills, and to ensure that they are well implemented and monitored in the stores to improve employee performance
- Dedicating time in the stores to coach and develop the retail cast to support their growth and cast career path development
- Increasing employee loyalty by supporting professional development opportunities and recognizing outstanding performance to retain talents
- Effectively manage, train, develop and retain a diverse high performing retail team.