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- Work closely with the Malaysia General Manager to plan business growth with existing clients and identify new opportunities.
- Work with assigned clients to create and push the client work to the boundaries of the social and digital space.
- Cultivate, develop, and maintain long-term relationships, and build trust with clients.
- Oversee strategic and creative process, allocate and assign resources, and coordinate with data, strategy social and creative teams.
- Consult with key leads and collaborate with creative, and members to build the best solutions for individual campaigns.
- Motivate team members to exceed expected goals.
- Estimate and establish cost parameters, budgets, campaigns, and potential ROI.
- Supervise account management and strategies.
- Present reports on account progress, quotas, and goals to senior leadership and stakeholders.
- Keep accurate records of campaigns and campaign performance as well as track against project scope.
- Understand business at a granular level and be able to provide recommendations on how to change and adapt to business needs.
- Handle day-to-day escalations for all accounts, resolve issues to maintain and strengthen customer trust.
- Ensure the timely handoff of deliverables to clients.
- Develop and implement strategic sales quotas.
- Embody LOKi’s spirit of doing good work and represent the company well to clients.
- Other responsibilities as assigned.